Privacy Policy

At Kr8iv Sdn Bhd (“we,” “us,” or “our”), we are committed to safeguarding your privacy and ensuring that your personal information is protected in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, as well as international standards. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.kr8iv.com] (“Site”).

By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.

1. Information We Collect

We collect both personal and non-personal information to enhance our services and improve your experience.

1.1 Personal Information

We may collect the following personal data directly from you:

• Name
• Email address
• Phone number
• Company name
• Job title
• Payment information (for transactions)

1.2 Non-Personal Information

We automatically collect non-personal data such as:

• Browser type and version
• Device information
• IP address
• Pages visited and duration
• Referral sources

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie settings via your browser preferences.

2. How We Use Your Information

We process your information for the following purposes:

• To Provide Services: Process orders, respond to inquiries, and manage accounts.
• To Improve User Experience: Analyze usage to optimize our Site.
• Marketing Communications: Send newsletters, offers, and promotions (with your consent).
• Compliance and Legal Obligations: Ensure compliance with PDPA and other regulations.

3. Legal Basis for Processing (For EU Residents)

If you are an EU resident, we process your data based on:

• Consent: When you provide consent for specific purposes.
• Legitimate Interests: For business operations and security.
• Contract Performance: To fulfill contracts with you.
• Legal Compliance: To comply with legal obligations.

4. How We Share Your Information

We do not sell or rent your personal data. We may share information in the following cases:

• With Service Providers: Trusted third-party vendors for payment processing, analytics, and marketing.
• Legal Requirements: To comply with legal obligations or respond to lawful requests.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

5. Your Rights Under Malaysian PDPA

You have the following rights under the PDPA:

• Right to Access: Request access to your personal data.
• Right to Correct: Request corrections to inaccurate data.
• Right to Withdraw Consent: Withdraw consent for marketing communications.
• Right to Restrict Processing: Limit the processing of your data under certain circumstances.
• Right to Object: Object to processing for direct marketing.

To exercise your rights, please contact us using the information provided below.

6. International Data Transfers

Your information may be stored and processed outside Malaysia. We ensure that adequate protection is provided by complying with applicable data protection laws and using standard contractual clauses where necessary.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing any personal information.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect information from children under 13 without parental consent. If we become aware of such data, we will delete it promptly.

11. Your Privacy Choices

• Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails.
• Cookies: Manage or disable cookies through your browser settings.
• Data Access and Correction: Contact us to access, correct, or delete your personal data.

12. Compliance with PDPA & GDPR

We comply with both the Personal Data Protection Act 2010 (PDPA) of Malaysia and the General Data Protection Regulation (GDPR) for EU residents. This includes data subject rights, consent requirements, and cross-border data transfer regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other reasons. We will post the updated policy on this page with a new “Effective Date.”

14. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Email: connect@kr8iv.io
Call or WhatsApp: +6.03.3099.33.22

Address: Kr8iv Sdn Bhd,
D1-05-03A Tamarind Square,
Persiaran Multimedia, Cyber 10,
63000 Cyberjaya, Selangor, Malaysia.